Ink and Wink’s policies

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At Ink and Wink your time is valuable and so is ours. To ensure we can provide the best possible service to all clients, we require at least 24 hours’ notice for any cancellations or rescheduling.

—Cancellations made with less then 24 hours‘ notice will be charged 40% of the scheduled service

—No-shows will be charged 40% of the serviced booked. 

—A valid credit card is required to book all appointments. Fees will be charged to the card  on file  in the event of a late cancellation or no-show.

We understand that life happens, so please reach out as early as possible if you need to make changes to your appointment. Thank you for respecting our time and supporting ours small business!

Due to the nature of our products, all sales are final. We do not offer refunds.

We do, however, accept exchanges within 14 days of the original purchase date under the following conditions:

-Items must be unused, unopened and in their original packaging.

-Exchanges are only valid with proof of purchase

-Customers are responsible for any shipping costs related to the exchange.

Please reach out if you have any questions or need assistance with an exchange.

We take pride in providing high-quality services and personalized care. Due to the time, product and expertise involved in each appointment, all services are non-refundable.

If you are unsatisfied, we offer a 72- hour grace period from the time of your appointment to contact us with any concerns. During this window we will gladly  assess the issue and, if appropriate, provide  a complimentary touch up or  minor adjustment. 

-Concerns must be reported in 72 hours of original service

-Any  adjustments outside of the 72-hour window will be subject to fee.

We always strive for client satisfaction and appreciate the opportunity to make things right.